NISSHO FANCL CO., LTD. (hereinafter referred to as the “Company”) always strives to think from the customer’s perspective and provide the highest level of satisfaction to all customers. We firmly believe that customer trust is of utmost importance, and we will appropriately manage and protect the “Personal Data” obtained from customers. In accordance with Article 8, Paragraph 1 of the Personal Data Protection Act, the Company hereby provides the following notice regarding the collection, processing, and use of customers’ personal data.
1. Protection of Personal Data
To ensure that the personal information collected and processed by the Company is properly protected, the Company has established this Privacy Policy to safeguard your personal data and protect your rights.
2. Collection of Personal Data
The Company, its parent company A Co., Ltd., its affiliated companies, and third parties entrusted by the Company undertake to notify individuals of the purpose of use and obtain consent prior to collecting personal data. The same applies to the collection of personal data through websites.
The categories of “Personal Data” collected by the Company include: customer name, address, telephone number, email address, gender, date of birth, purchase history, payment information, survey/inquiry content, internet connection information, IP address, browsing history and other browsing data, behavioral information, device information, and other information that may directly or indirectly identify a specific individual.
3. Purpose and Use of Personal Data
3.1 The Company undertakes to use customers’ personal data within the scope of the following purposes:
To receive and process product orders, and arrange shipment of products and invoices.
To provide after-sales services and related information.
To promote products and services through email (including email subscriptions), and to provide information regarding products, services/businesses, campaigns/events, etc. of the Fancl Group and Kirin Group through direct mail, samples, questionnaires, and other methods.
To plan and distribute notifications regarding events such as promotional campaigns and seminars.
To contact you regarding lotteries, prize delivery, and other matters if you apply for promotional campaigns, seminars, or other events.
To develop products and services and continuously improve service standards and user experience.
To respond to and maintain records of customer inquiries and complaints.
To collect browsing data, behavioral information, and device information through cookies or similar technologies, such as your internet connection, IP address, and browsing history, and display advertisements on other websites based on your usage of this website that best match your interests and needs. Please refer to the Cookie Policy for details.
3.2 Personal Data of Business Partners
Performance of contracts and business communications.
Business negotiations.
Management of business partner information.
3.3 Use of Personal Data
The Company undertakes to use personal data only within the scope necessary for the specific purposes for which it was collected. However, personal data may be used beyond the specified purposes under the following circumstances:
Where consent has been obtained from the individual.
Where required by law.
4. Retention Period of Personal Data
From the time you begin using the Company’s website or services until the later of the following periods, the Company may continue to use customers’ personal data:
The duration necessary for the purposes specified in Article 3 or the retention period required for the Company’s business operations.
The retention period required by applicable laws or instructions from governmental authorities.
5. Provision of Personal Data to Third Parties and Cross-Border Transfer
Within the scope necessary for the purposes described in Article 3, the Company may transfer your personal data across borders to overseas offices (including A Co., Ltd. as the headquarters), overseas affiliated companies, or locations of third parties entrusted pursuant to Article 6. Such overseas offices, affiliated companies, and third parties may process and use your personal data. The Company will endeavor to ensure that all personal data provided to such entities is adequately protected.
6. Entrustment to Third Parties
To achieve the purposes stated in Article 3, the Company may, within the necessary scope, entrust third parties with the processing and use of personal data and provide customer personal data to such third parties.
In such cases, the Company undertakes to carefully select entrusted parties and implement protective measures for the personal data before entrustment.
The Company also undertakes to exercise necessary and appropriate supervision over entrusted parties to ensure secure management of entrusted personal data.
7. Scope of Joint Use of Personal Data
The personal data collected by the Company may be jointly used within overseas offices (including A Co., Ltd. as the headquarters) and the Company’s overseas affiliated companies as follows:
Categories of personal data jointly used:
Name, address, telephone number, email address, gender, date of birth, etc.Purpose of joint use:
Limited to the purposes specified in Article 3 above.Responsible party for joint management:
Overseas offices (including A Co., Ltd. as the headquarters) and the Company’s overseas affiliated companies.
8. Modification and Deletion of Personal Data
During the period specified in Article 4, you may, pursuant to Article 3 of the Personal Data Protection Act, request the Company to inquire about, review, obtain copies of, supplement or correct, suspend the collection, processing, or use of, or delete your personal data.
Upon receiving such requests regarding personal data maintained by the Company, the Company will promptly respond within a reasonable and necessary scope after verifying the identity of the requester. However, the Company reserves the right to determine whether to comply with such requests in accordance with applicable laws and considerations of necessity, accuracy, and legitimacy.
For such requests, please contact the Company via the following customer service email address:
【Customer Service Email】
fancl_support@fancl.com.tw
9. Impact of Choosing Not to Provide Personal Data
You may freely choose whether to provide your personal data. However, if you choose not to provide personal data or provide inaccurate information, you may be unable to use part or all of the Company’s website or services.
10. Proper Management of Personal Data
In accordance with Taiwanese laws and regulations, the Company will make every effort to ensure the security of customers’ personal data and prevent unauthorized access, loss, damage, destruction, alteration, or leakage. The Company will take appropriate measures to ensure the safety and protection of customers’ personal data.
11. Changes to the Privacy Policy
The Company reserves the right to unilaterally amend this Privacy Policy, and you agree to be bound by the latest version of this Privacy Policy when using the services. If this Privacy Policy is updated, the Company will publish the latest version on its website, and such publication shall constitute effective notice to you.
The first version of this Privacy Policy shall become effective on June 1, 2026.
